• Initial 12-month fixed term contract
• $70,000 – $80,000 + Super
• Convenient CBD location

Reporting into the Head of Technology Operations, your key responsibilities will include:

• Proactively improve and enhance desktop and application services reliability and efficiency
• Responsible for all levels 1-2 ticket resolution for desktop and server operating systems
• Perform tasks as outlined within operational management processes and procedures
• Respond as required to incidents and service requests for all IT&T supported systems within defined SLAs
• Responsible for proactive day to day management of desktop platforms and systems which relate to IaaS, PaaS, SaaS, BaaS
• Responding to, and be proactive towards monitoring systems
• Maintain an up-to-date document library for the enterprise policy, procedures and system documentation
• Prepare reports for the Infrastructure leadership team as required
• Participate in on call support roster and be available to work outside business hours, as required

As the successful candidate, you will possess the following skills / experience:

• Bachelor’s Degree in Computer Science/Information Technology or equivalent is preferred
• Minimum 2 years’ support experience
• Experience in handling IT incidents, service requests and change requests
• Work in a team and independently
• Drafting reports and communicating to stakeholders at a non-technical level
• Proficiency working on front and back end systems
• Experience working in a dynamic fast paced environment and delivery of robust solutions
• Quick thinker and ability to co-ordinate and deliver responsible
• Experience in supporting IT infrastructure within a business of up to 300 PC’s
• Clear experience and understanding of Microsoft Active Directory and related roles (DNS, DHCP, ADFS, CA, etc.)
• Experience administering Office 365
• Experience with using and troubleshooting Microsoft Office suite
• Understanding of Windows Server and Client products, Windows 7 and above, Windows 2008 R2 and above.
• Basic understanding of a range of Microsoft Back Office products (MS SQL Server & MS Exchange, SCCM, SCSM, SCSA, Skye for business, SCOM)
• Basic experience with SOE and Patch management
• Basic experience with Scripting and PowerShell skill