• Initial 12-month fixed term contract
  • $70,000 – $80,000 + Super
  • Convenient CBD location

Reporting into the Head of Technology Operations, your key responsibilities will include:

  • Proactively improve and enhance desktop and application services reliability and efficiency
  • Responsible for all levels 1-2 ticket resolution for desktop and server operating systems
  • Perform tasks as outlined within operational management processes and procedures
  • Respond as required to incidents and service requests for all IT&T supported systems within defined SLAs
  • Responsible for proactive day to day management of desktop platforms and systems which relate to IaaS, PaaS, SaaS, BaaS
  • Responding to, and be proactive towards monitoring systems
  • Maintain an up-to-date document library for the enterprise policy, procedures and system documentation
  • Prepare reports for the Infrastructure leadership team as required
  • Participate in on call support roster and be available to work outside business hours, as required

As the successful candidate, you will possess the following skills / experience:

  • Bachelor’s Degree in Computer Science/Information Technology or equivalent is preferred
  • Minimum 2 years’ support experience
  • Experience in handling IT incidents, service requests and change requests
  • Work in a team and independently
  • Drafting reports and communicating to stakeholders at a non-technical level
  • Proficiency working on front and back end systems
  • Experience working in a dynamic fast paced environment and delivery of robust solutions
  • Quick thinker and ability to co-ordinate and deliver responsible
  • Experience in supporting IT infrastructure within a business of up to 300 PC’s
  • Clear experience and understanding of Microsoft Active Directory and related roles (DNS, DHCP, ADFS, CA, etc.)
  • Experience administering Office 365
  • Experience with using and troubleshooting Microsoft Office suite
  • Understanding of Windows Server and Client products, Windows 7 and above, Windows 2008 R2 and above.
  • Basic understanding of a range of Microsoft Back Office products (MS SQL Server & MS Exchange, SCCM, SCSM, SCSA, Skye for business, SCOM)
  • Basic experience with SOE and Patch management
  • Basic experience with Scripting and PowerShell skill

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